GENERAL TERMS AND CONDITIONS
The Agreement between Customer All Natural Stone is subject to availability of the Products to be supplied. No other terms apply to the Agreement unless either agreed in writing or agreed orally and confirmed by a replacement Sales Order delivered to Customer by hand or by electronic mail.
Price and Payment.
Unless stated otherwise, all prices quoted are exclusive of sales and use taxes which shall be added (if applicable) at the prevailing rate. All prices quoted are also exclusive of freight and delivery fees, unless otherwise stated. The Sales Order sets out the price and terms for payment and the amounts of any deposits. Payment in full must be received prior to scheduling delivery. In case of Special Orders and Custom Orders, unless otherwise agreed, one hundred percent (100%) payment shall be required to place an order.
Review Your Order.
Customer shall confirm that the Sales Order contains full and accurate information of the ordered Products, especially Product, price, quantity, payment, and delivery information. All Natural Stone’s assistance during the purchase process is based on the information the Customer provides. It is the Customer’s responsibility to provide All Natural Stone with accurate information. All Natural Stone shall not be liable for any mistake arising from inaccurate or incomplete information provided by the Customer. Customer should verify quantities, dimensions, site conditions, and other requirements before ordering, with its installer.
All Natural Stone will provide the Customer with an ESTIMATE of arrival of the Product. Once the Product is ready for delivery All Natural Stone or the delivery company will inform the Customer and provide him/her with the available delivery dates. All Natural Stone will make its best efforts to reach the estimated date but the actual delivery date could exceed it due to circumstances beyond All Natural Stone control. Notwithstanding the above, Customer may always reach All Natural Stone Store for re-schedules and questions about the status of the order. All Natural Stone will always do its best to satisfy the Customer.
Customer is responsible to provide All Natural Stone with a valid and accurate shipping address. Once delivery is confirmed, any failure by Customer to abide by the delivery schedule will result in re-scheduling fees to Customer. In the event All Natural Stone makes a delivery attempt that Customer fails to receive, Customer shall assume the extra cost of the failed delivery in addition to the valid one.
Deliveries are to curbside, driveway or a garage/secured area only if accessible by pallet jack and unless otherwise noted in the Sales Order. If previously required by All Natural Stone, Customer shall also be responsible to be equipped with a forklift and a dock. All Natural Stone does not clean or remove trash or packaging after delivery.
Delivery fees change depending location. Inside delivery service may be purchased at an additional cost that will be quoted per job.
All Natural Stone is not responsible for damages to items that were not properly removed prior to the delivery arrival. The delivery crew is not authorized or insured to move items other than the Product being delivered. The delivery crew is not authorized or insured either to mount or drill any items on your wall, nor to connect or disconnect any media equipment.
Customer is responsible to make sure that the access to the site into which the items are to be fitted is sufficient for the size of the Products purchased and to modify the premises if necessary. If upon delivery the Product does not fit, the customer will still be responsible for the delivery fee. Customer must also provide the delivery vehicle with reasonable access to park and deliver, or give All Natural Stone sufficient notice for reasonable arrangements for making deliveries.
Customer agrees to sign a delivery note as proof of delivery.
24 hours prior notification is required to schedule a pick-up at an All Natural Stone warehouse.
All Natural Stone shall not be liable for any reasonable delay in performance or failure to perform which is attributable to any cause beyond its immediate control, including, but not limited to, acts of God, ﬁre, or other catastrophes, strikes, civil disobedience, military acts fabrication delays, inability to obtain Items, or transportation delays. Hence, All Natural Stone shall not be responsible for any labor charges, installation, or other consequential losses or incidental damages arising from such delays.
It is Customer’s responsibility to inspect the Products upon delivery or when picking up to ensure that they are in a satisfactory condition without any obvious damage and delivered in the quantities exhibited on the order. Damages shall be reported within 24 hours as indicated below.
Check Before Installing.
Upon delivery, Customer shall make sure all items are in satisfactory condition before installing them. Any damaged, incorrect, or missing merchandise must be reported as indicated below. To the extent permitted by law, All Natural Stone will not be responsible for any losses incurred if Customer does not adhere to this.
If a surrogate receives the merchandise on the Customer’s behalf, Customer is still responsible to make sure all items are in satisfactory condition.
Risk Passes On Delivery.
Once the Products have been delivered by All Natural Stone to the Customer or its representative, the responsibility for the Products passes from All Natural Stone to the Customer including, without limitation, the risk of them becoming lost or damaged.
Some Products have variations of shading, size, and finish which shall not be considered defects. Natural Products (made from materials such as marble or stone) have a greater degree of variation than any of All Natural Stone’s other Products. This applies not only to shading but also to the pattern that is produced with a Natural Product. The fact that the material is natural means that it may present imperfections inherent in its nature, different shading, color or different intensity, and orientation of veining in marble. It is impossible to get two Natural Products that are the same as each other in shading and/or design.
Customer agrees that any Natural Product supplied will not be equal to the ones in the catalogue or showroom, but will be similar.
Certain man-made materials, including porcelain tile, can have variations withing a series.
Prior to ordering, a Customer may request or order samples at their own expense that can show the range of materials.
Natural Products require special care, in order to maintain its quality and beauty;
Product dimensions as exhibited on quotation, sales order, invoice, and other forms are nominal. Please consult the Product data sheet or contact your sales representative for actual dimensions.
All Products should be installed according to the approved industry standards. Installation of the Product constitutes its acceptance.
Installation services are not included in this Agreement. In the event All Natural Stone provides installation services, a separate written agreement must apply.
Retention Of Title.
All Natural Stone remains the legal owner of the Product until payment in full has been received. If Customer obtains possession of the Products before then, Customer agrees to hold them on All Natural Stone behalf until full payment has been received, Customer will then become the legal owner.
Cancellation Of An Order.
Special Orders, Final Sale item order, and Custom Orders may not be cancelled after 24 hours from the Sales Order date. For the rest of orders, Customer may cancel the order within 15 days of the Sales Order but at least 72 hours before delivery. Unless otherwise agreed, the amount already paid will be refunded in full.
In the event All Natural Stone cancels, to the extent permitted by law, its liability will be limited to refunding within 10 business days any deposit paid to All Natural Stone for the Products to the person who paid us. If payment has been made by somebody else on Customer’s behalf (e.g. a credit card company or a bank), the repayment shall be made to them.
Returns, Exchanges, And Re-Stocking Policy.
Returns or exchanges will not be accepted without prior authorization. Returns or exchanges are not accepted after 30 days from the delivery date.
Only full orders may be returned.
For any cancellation, returns or defects Customer shall provide the following information to its All Natural Stone Store: Authorization Number, Invoice Number, Item Number, picture of the product and description of the problem.
A 20%-50% restocking fee + shipping costs (dependent on supplier) will be assessed on approved returns within 30 days from the delivery date.
All returns must be approved by the supplier. Do not return merchandise to All Natural Stone until the return has been approved.
Refunds will not be issued until the Product is returned to the vendor and the final return is approved by the vendor.
Product must be returned or exchanged via prepaid freight, in full original cartons, intact, and in salable condition. In case of tile, only complete full cartons will be accepted. In case of items sold by piece, they must be returned by the piece. A packing or original invoice and All Natural Stone return authorization number must accompany all returns.
Special Orders, Final Sale items orders and Custom Orders may not be returned or exchanged.
Purchases above $25.00 made by cash or check will be refunded by check and mailed within 10 business days to the individual or company who appears in the original invoice. Refunds of credit card purchases are refunded to the card used on the original purchase.
All Claims for shortages, damages, or billing errors must be reported upon acceptance of goods and confirmed in writing within 24 hours of Product pick up at All Natural Stone or delivery by All Natural Stone. Claims made after 24 days will be waived and the original billing will be assumed correct and valid.
If Customer claims that defective Products have been provided by All Natural Stone Customer agrees to allow All Natural Stone the right and access to inspect them at all reasonable times requested by All Natural Stone. Until a claim is fully resolved, Customer agrees to hold the Products in good condition and take all care of them. Please refer to Warranty of the Product for further details.
All Natural Stone is an independent contractor. No Customer can be considered the legal representative or agent of, or has the power to obligate All Natural Stone for any purpose whatsoever. All Natural Stone and the Customer expressly acknowledge that the relationship intended by them is a business relationship based entirely on and circumscribed by the express provisions of this Agreement and that no exclusivity, partnership, joint venture, franchise, agency, fiduciary, or employment relationship is intended or created by any reason.
The Customer acknowledges and understands that All Natural Stone has the right to sell its products in any area or territory of the United States and in the rest of the world and that All Natural Stone may sell directly to other Customers, architects, dealers, home owners, etc. at All Natural Stone’s own discretion, at any time and territory.
All Natural Stone reserves the right to refuse to sell or deliver to any Customer at its own will and without notice or reason.
When contracting with trade customers, this Agreement shall be for commercial (non-consumer) purposes only.
*All Natural Stone reserves the right to change these terms and conditions at any time without prior notice.